PRIVACY POLICY

Ghost Chatter Privacy Policy

Last Updated: December 9th, 2025

Ghost Chatter ("we," "our," or "us") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we handle your data when you use our ghost hunting companion app.

Information We Collect

Data We Collect and Process

We collect and process the following data:

User Account Information

- **Username**: Automatically generated usernames or custom usernames you choose

- **Email Address**: Required for custom usernames to enable account recovery

- **User ID**: Unique identifier generated for your account

- **Account Creation Date**: When you first used the app

- **Verification Status**: Whether your account has been verified

Session and Usage Data

- **Session History**: Questions asked, timestamps, session duration, and responses

- **Session Types**: Estes, Isolation, Spirit Box, Oracle, and other session modes used

- **Equipment Usage**: Custom equipment configurations and usage tracking

- **Voice Preferences**: Selected voices and voice settings

- **App Usage Statistics**: Session completion rates, time spent in app, features used

Oracle Feature Data

- **Sensor Data**: Magnetometer readings and environmental anomaly detections (processed locally)

- **Custom Word Banks**: User-created word categories and custom words you add

- **Detection History**: Words detected, timestamps, and associated images

- **AI-Generated Images**: Images generated from detected words (stored locally on your device)

- **Oracle Settings**: Sensitivity settings, word bank preferences, image display preferences

Progress Data

- **Leveling Information**: Current level, experience points, progress to next level

- **Achievements and Badges**: Unlocked achievements, badge selections, progress tracking

- **Leaderboard Data**: Scores, rankings, and competitive statistics

- **Challenge Progress**: Daily, weekly, and ongoing challenge completions

Live Streaming Data

- **Twitch Account Information**: Twitch username, broadcaster type (if connected)

- **Streaming Preferences**: Stream settings, chat integration preferences

- **Stream History**: Recorded stream sessions (if saved)

Media and Recording Data

- **Audio Recordings**: Recordings you explicitly create and save

- **Video Recordings**: Video sessions you record and save (with watermarks)

- **Images**: Oracle-generated images and screenshots you save

- **Media Metadata**: Timestamps, durations, and file information

Technical Data

- **Device Information**: Device ID for account security and username recovery

- **App Settings**: Theme preferences, notification settings, audio preferences

- **Cache Data**: Voice cache for offline use, question cache, image cache

- **Session Logs**: Detailed session information for personal reference

Premium Features Data

- **Premium Status**: Whether you have premium features enabled

- **Voice Usage**: Premium voice selections and usage patterns

- **Trial Information**: Premium trial start/end dates and usage

Advertising Data

- **Ad Interaction Data**: Ad views, clicks, and rewarded ad completions (collected by ad networks)

- **Ad Network Identifiers**: Device identifiers used by ad networks for ad delivery

- **Ad Performance Data**: Ad load success/failure rates (for app improvement)

Data We Do NOT Collect

- Personal identification information (beyond username and email)

- Precise location data (sensor data is processed locally and not transmitted)

- Audio recordings (unless you explicitly record and save them)

- Photos or videos (unless you explicitly record and save them)

- Contact information beyond email for account recovery

- Payment information (handled by Apple/Google)

- Biometric data

- Health data

How We Use Your Data

Primary Uses

Your data is used to:

- **Save Session History**: Store your investigation sessions, questions, and responses locally

- **Remember Preferences**: Voice settings, equipment configurations, theme choices, Oracle settings

- **Track Progress**: Level progression, achievement unlocking, challenge completion

- **Enable Features**: Premium voice access, custom username recovery, leaderboard participation, Oracle functionality

- **Improve App Functionality**: Identify popular features and usage patterns

- **Provide Support**: Help with account recovery and technical issues

- **Deliver Ads**: Show relevant advertisements and enable rewarded ad features

- **Process Oracle Features**: Generate AI images, process sensor data, manage custom word banks

Data Storage and Security

Local Storage

- **Session Data**: Stored locally on your device using User Defaults

- **Voice Cache**: Stored securely on your device for offline use

- **User Preferences**: All settings and preferences stored locally

- **Achievement Data**: Progress and unlock status stored locally

- **Oracle Data**: Custom word banks, detection history, and generated images stored locally

- **Media Files**: Recordings and images stored in your device's photo library

Cloud Storage (Firebase)

- **Leaderboard Data**: Username, score, level, and ranking information

- **Username Reservations**: Custom usernames and associated email addresses

- **Account Recovery**: Email addresses and recovery codes for custom usernames

- **Verification Status**: Account verification information

Security Measures

- All data transmitted to cloud services uses encrypted connections (HTTPS)

- Firebase authentication and security rules protect cloud data

- Local data is protected by iOS device security

- Recovery codes are generated securely and stored temporarily

- Sensor data is processed locally and not transmitted to our servers

- AI image generation requests are sent to third-party services but images are stored locally

Third-Party Services

We use the following third-party services:

### Firebase (Google)

- **Purpose**: Cloud storage for leaderboard data, username management, and account recovery

- **Data Processed**: Username, score, level, email (for recovery), device ID

- **Privacy Policy**: [Firebase Privacy Policy](https://firebase.google.com/support/privacy)

### Apple Services

- **StoreKit**: In-app purchases and premium features

- **UserDefaults**: Local data storage

- **Privacy Policy**: [Apple Privacy Policy](https://www.apple.com/legal/privacy/)

### IronSource (LevelPlay)

- **Purpose**: Ad mediation and delivery (rewarded ads, banner ads, interstitial ads)

- **Data Processed**: Device identifiers, ad interaction data, IP address, device information

- **Data Sharing**: IronSource works with multiple ad networks (Google AdMob, Meta, Unity, etc.)

- **Privacy Policy**: [IronSource Privacy Policy](https://www.is.com/privacy-policy/)

- **Opt-Out**: You can limit ad tracking in iOS Settings > Privacy & Security > Apple Advertising

### Stability AI

- **Purpose**: AI image generation for Oracle feature

- **Data Processed**: Text prompts (words detected by Oracle) sent for image generation

- **Privacy Policy**: [Stability AI Privacy Policy](https://stability.ai/privacy-policy)

- **Note**: Generated images are stored locally on your device and not shared

### ElevenLabs

- **Purpose**: Premium AI voices for enhanced experience

- **Data Processed**: Text-to-speech requests (questions and responses)

- **Privacy Policy**: [ElevenLabs Privacy Policy](https://elevenlabs.io/privacy)

### Radio Browser API

- **Purpose**: Spirit Box radio station data

- **Data Processed**: Radio station information and streaming data

- **Privacy Policy**: [Radio Browser Privacy Policy](https://api.radio-browser.info/)

### Twitch (if connected)

- **Purpose**: Live streaming functionality

- **Data Processed**: Twitch account information, stream settings, chat data

- **Privacy Policy**: [Twitch Privacy Policy](https://www.twitch.tv/p/legal/privacy-policy/)

- **Note**: Twitch integration is optional and only used if you choose to connect your account

Each third-party service has its own privacy policy and data handling practices.

Advertising and Ad Networks

How Ads Work

- We use IronSource LevelPlay to deliver ads in our app

- IronSource works with multiple ad networks (Google AdMob, Meta Audience Network, Unity Ads, AppLovin, etc.)

- Ads help support the free version of our app

Data Collected by Ad Networks

Ad networks may collect:

- Device identifiers (IDFA, Android ID)

- IP address

- Device information (model, OS version)

- Ad interaction data (views, clicks)

- General location (country/region level)

Your Ad Privacy Options

- **Limit Ad Tracking**: iOS Settings > Privacy & Security > Apple Advertising > Limit Ad Tracking

- **Reset Advertising Identifier**: iOS Settings > Privacy & Security > Apple Advertising > Reset Advertising Identifier

- **Opt-Out of Personalized Ads**: Most ad networks provide opt-out mechanisms in their privacy policies

Rewarded Ads

- When you watch rewarded ads, ad networks may collect data about the ad interaction

- This data is used to deliver relevant ads and measure ad performance

- Rewarded ads are optional and only shown when you choose to watch them

Your Rights and Controls

Data Access and Control

You have the right to:

- **Access Your Data**: View all stored session data and preferences in the app

- **Delete Session History**: Clear individual sessions or all session data

- **Clear Cache**: Remove voice cache, image cache, and other cached data

- **Update Information**: Change username, email, and preferences

- **Export Data**: Request a copy of your data (contact support)

- **Delete Custom Word Banks**: Remove custom word categories and words you've created

- **Delete Oracle History**: Clear detection history and generated images

Privacy Controls

- **Account Recovery**: Enable/disable email-based recovery for custom usernames

- **Leaderboard Participation**: Opt out of leaderboard visibility

- **Premium Features**: Control premium feature usage and data collection

- **Notifications**: Manage notification preferences

- **Ad Preferences**: Limit ad tracking through iOS settings

- **Oracle Settings**: Control sensor sensitivity and word bank usage

- **Twitch Integration**: Disconnect Twitch account at any time

Data Deletion

- **Local Data**: Clear all app data through iOS Settings > General > iPhone Storage > Ghost Chatter > Delete App

- **Cloud Data**: Contact support to request deletion of cloud-stored data

- **Account Deletion**: Request complete account deletion (contact support)

- **Ad Network Data**: Contact individual ad networks or use their opt-out mechanisms

Children's Privacy

Our app is not intended for children under 13 years of age, and we do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information.

**Note**: Our app contains features that may not be suitable for children, including paranormal investigation tools and content. We recommend parental supervision for users under 18.

Data Retention

Local Data

- **Session Data**: Stored locally until manually deleted or app uninstalled

- **Cache Data**: Automatically managed with size limits (2GB for voice cache)

- **Preferences**: Stored until changed or app uninstalled

- **Oracle Data**: Custom word banks and detection history stored until deleted

- **Generated Images**: Stored in your photo library until you delete them

- **Recordings**: Stored in your device storage until you delete them

Cloud Data

- **Leaderboard Data**: Retained for leaderboard functionality

- **Username Reservations**: Retained for account recovery

- **Account Information**: Retained for app functionality

Ad Network Data

- Ad networks retain data according to their own privacy policies

- Typically 12-24 months, but varies by network

- You can request deletion through individual ad network privacy policies

Deletion Timeline

- Immediate deletion for local data when requested

- Cloud data deletion within 30 days of request

- Backup data purged within 60 days

- Ad network data deletion subject to individual network policies

International Data Transfers

Your data may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for international data transfers in accordance with applicable laws. This includes:

- Data transfers to Firebase (Google) servers

- Data transfers to IronSource and ad network servers

- Data transfers to Stability AI for image generation

- Data transfers to ElevenLabs for voice synthesis

Changes to Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by:

- Posting the updated policy in the app

- Updating the "Last Updated" date

- Sending notifications for significant changes (if you have notifications enabled)

If you have any questions about this Privacy Policy or our data practices, please contact us at:

**Email**: info@ghostchatterapp.com

**Response Time**: We aim to respond to privacy-related inquiries within 48 hours.

Legal Basis for Processing (EU Users)

If you are in the European Union, our legal basis for processing your personal data includes:

- **Consent**: For optional features, ad personalization, and data collection

- **Contract Performance**: For core app functionality and services

- **Legitimate Interest**: For app improvement, security, and ad delivery

- **Legal Obligation**: For compliance with applicable laws

California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

- Right to know what personal information is collected

- Right to know if personal information is sold or disclosed

- Right to say no to the sale of personal information (we do not sell personal information)

- Right to access your personal information

- Right to equal service and price

To exercise these rights, contact us at info@ghostchatterapp.com

Additional State Privacy Rights

### Virginia, Colorado, Connecticut, and Utah Residents

If you are a resident of these states, you have additional privacy rights under state privacy laws. Contact us to exercise these rights.

Disclaimer

Ghost Chatter is an entertainment application designed for paranormal investigation enthusiasts. The app and its features (including Oracle, Spirit Box, and other tools) are for entertainment purposes only and should not be used for:

- Financial decisions

- Medical or health-related purposes

- Legal matters

- Harmful activities

- Real emergency situations

We are not responsible for any decisions or actions taken based on app content or features.